Serenova Healthcare Consulting Logo
Schedule a Consult

Industry Insights

Insights
You know what kind of practice you want to open. Now it’s time to plan how it will work. Phase 2 of the Serenova Method—DESIGN—maps the patient journey, staff responsibilities, scheduling, intake, billing, and technology needs into one operational blueprint, so the pieces work together before you begin building.

You know what kind of practice you want to open. Now it’s time to plan how it will work. Phase 2 of the Serenova Method—DESIGN—maps the patient journey, staff responsibilities, scheduling, intake, billing, and technology needs into one operational blueprint, so the pieces work together before you begin building.

Read the full article for more.

Read Full Article →
Insights
Build It Right, Then Make Sure It's Working

Build It Right, Then Make Sure It's Working

Read the full article for more.

Read Full Article →
Insights
Before you sign a lease, pick an EHR, or start credentialing, you need clarity on what you’re actually building. Phase 1 of the Serenova Method—DISCOVER—helps you define your services, patient population, payer strategy, workflows, and launch priorities so every decision supports the practice you want (not just the fastest checklist).

Before you sign a lease, pick an EHR, or start credentialing, you need clarity on what you’re actually building. Phase 1 of the Serenova Method—DISCOVER—helps you define your services, patient population, payer strategy, workflows, and launch priorities so every decision supports the practice you want (not just the fastest checklist).

Read the full article for more.

Read Full Article →
Insights
The Denial Problem Starts Before the First Claim is Ever Submitted

The Denial Problem Starts Before the First Claim is Ever Submitted

Most practice owners think revenue cycle management starts when a claim is submitted. It doesn't — nearly half of all denials trace back to front-end issues like registration, eligibility, and authorization, long before a claim reaches your biller. Here's where the real leaks begin, and why billing alone can't fix them.

Read Full Article →
Case Study
How Lean Consulting Helped Virginia Mason Cut Wait Times and Improve Patient Safety

How Lean Consulting Helped Virginia Mason Cut Wait Times and Improve Patient Safety

A real-world healthcare consulting case study on Virginia Mason’s Lean transformation—what changed, what improved, and practical lessons for hospitals and clinics.

Read Full Article →
Insights
From Credentialing to First Claim: A Realistic Timeline for New Practices

From Credentialing to First Claim: A Realistic Timeline for New Practices

The journey from business formation to receiving the first claim payment for new independent practices typically takes 3–6 months, influenced by factors like documentation completeness. Key steps include obtaining necessary licenses, payer credentialing, contracting, and setting up enrollment processes. Common delays arise from inconsistent provider information, incomplete work history, and late initiation of electronic fund transfers. Successful practices prepare documentation thoroughly, follow up consistently, and start enrollment setup early to expedite the process.

Read Full Article →
Insights
Revenue Cycle Red Flags: What Your Data Is Already Telling You

Revenue Cycle Red Flags: What Your Data Is Already Telling You

Revenue cycle issues often show early warning signs through data patterns, indicating potential revenue loss. Key red flags include rising denial rates, stagnating clean-claim rates amid increasing volume, creeping AR days, widening charge lag, and rising patient responsibilities without corresponding collections. Monitoring variance by payer and provider is crucial, as is addressing root causes of issues to prevent revenue leaks. Implementing a focused dashboard and a structured triage approach can help identify and mitigate these risks effectively.

Read Full Article →